TERMS OF SERVICE / REFUND-RETURN POLICY
We Custom Engraving Services (CES) does not offer refunds on our custom made products. We guarantee that your custom engraved product will be engraved to your written specifications, including text to be engraved, approximate size of plaque or wood sign, graphics included, and all other details of the marker/plaque/sign being ordered. A general description of the layout for custom engraved plaques or wood signs will be discussed with customer before payment is submitted and sent to customer in writing at time of request for payment by credit card or personal check. Customer is informed of the general design of the plaque or wood sign and engraved text, graphics, etc, placed where space allows, which will be determined by Custom Engraving Services at time of production, with your approval. We will fax or email you a copy of the final layout upon request. We spend a good deal of time typesetting layouts for plaques, wood signs, or plant marker name lists, and processing submitted photos, and therefore payments must be processed before proofs of layouts, or photos, can be sent to you by fax or email, for your approval. We will retain the option, in our discretion, to charge a minimum of $20 for proofs of layouts or for Porcelain Photo tiles. This amount will be applied to final cost of product ordered, whether or not final approval is made by customer.
Please review product pages and photos galleries of products before placing your final order to see WYSIWYG images of plant markers, plaques, wood signs, porcelain photos and MetalPhotos previously made for our customers. Please be aware that Custom Engraving Services specializes in "hand engraving". Our products are not laser or "machine" engraved. Therefore, some lettering (such as an "M" or an 'r') may look very slightly different on one plant marker/plaque as it does on another.
All products have a "handmade" or "handwritten" appearance and that is precisely our intent. (I.e., they do not have a "machine made" appearance.) Typesetting of plant marker names, or text to be engraved on a plaque or wood sign can only be shown for purposes of spell checking and not to be taken as a "proof" of final engraved product. You may request a sample of a plant marker be sent to you for your inspection for a nominal fee of $20.00 including shipment. If an order is placed the $20.00 fee will be deducted from the total order.
Please read our policy below on returning products that have spelling mistakes only, caused by either engraving error on the part of Custom Engraving Services, or errors in submission by customer of text to be engraved. When filling out order form please be sure you are ordering the appropriate size of the plaque or plant marker, and color of the Corian Plant Marker or Plaque you wish to have made.
Follow these links to view photos of actual custom engraved products offered by Custom Engraving Services of Atlanta, Georgia.
Please read the following policy on returning engraved products for corrections in engraved text, graphics or items damaged in shipment.
Custom Products include:
RETURNS FOR CORRECTION OF SPELLING ERRORS:
Engraved text, size of plaque or wood sign, color of Corian® (with ‘beveled' or ‘rough' edge), photos to be included, or graphics to be engraved must be submitted by customer in writing using our order forms and/or through email in a Microsoft Word or Excel document. If an error is made in engraving of text on the plaque or sign ordered and the error is the fault of Custom Engraving Services, we will replace the product at no cost to you contingent upon return of the original plaque or wood sign if we request you to do so. (We will also accept a photo of the item showing the spelling error.)
If the error was due to incorrectly submitted text by the customer, or other details of the plaque or sign being ordered were incorrectly submitted in writing, or omitted by customer, customer must submit additional payment to have plaque or sign re-done and re-shipped to customer. In that case, we do not require customer to return the custom product.
PLEASE NOTE:
Wood Signs as shown on website have been ordered by previous customers. No two wood signs will look exactly the same as each sign is cut from different Aromatic Eastern Red Cedar boards. Some signs have bark remaining on edges ("live edge"), some do not, and each sign is irregular in shape. (no two wood signs will have the same irregular shape.) Graphics and text will be engraved on the wood sign where space allows, determined by Custom Engraving Services at time of production, with approval of customer. Each custom wood sign will be made from available cedar wood boards. Section of wood board, layout chosen, will be determined by amount of text and graphics to be included on the Wood Sign. Text to be engraved and requested graphics must be submitted in writing when payment is submitted.
Products damaged in shipment will be retrieved by the shipping service provider chosen by Custom Engraving Services. (In most cases, USPS Priority mail, or Federal Express will be the chosen shipper, depending on size and weight of product). If the package arrives damaged, and the product inside the box is broken or damaged in any way, USPS, or Federal Express will retrieve the package for inspection and return it to Custom Engraving Services at no cost to customer. After inspection of the returned product by Federal Express and Custom Engraving Services, if it is determined that product was indeed damaged in shipment, C.E.S. will send a re-manufactured product to customer at no expense to the customer.
Custom ordered Porcelain Photos or MetalPhotos included with plaque or as stand-alone products:
Important note on color reproduction on kiln-fired Porcelain Photos:
Ceramic ink toners used in the Porcelain Photos process do not have the variety of combinations to produce the millions of colors that digital photography has given us. Magenta (red) is made from gold and as such gives a browner hue to the reds. The reason magenta is used is that the other red (Cadmium) does not mix readily with other toners. When the toners are fired in the kiln, they change color slightly. This means that the colors on the decal to be fired may not be an exact color match of the printed photo, on the finished Porcelain Photo. As the color difference has to be judged by eye, we cannot guarantee that the final plaque is identical in every way to the original photo.
Photos submitted by customer for reproducing on either color or black and white porcelain photos or MetalPhotos are accepted "as is". The quality and appearance of the final reproduction will only be as good as the original photo submitted. (See "Submitting Photos"). Every effort is made to "clean up" damaged or faded photographs. Adjustments may have to be made to the photos submitted to correct contrast or brightness, cropping, or other minor image adjustments. Any adjustments made to the photos will be emailed to the customer upon request for their approval before final reproduction is made. Payment must be received in advance before going to production or sending proofs for approval. Major image corrections or editing are the responsibility of the customer and should be made prior to submitting photo to Custom Engraving Services. If major editing on the photo is needed, there will be a fee applied of $20.00, which will be applied to full cost of porcelain photo tile order. In the event that major image editing is requested, or preliminary cropping/shaping of photo has been sent to customer, and photo submitted cannot be improved (we cannot increase resolution of the original photo sent by customer), we shall, in our discretion, impose or retain the nominal charge of $20.00 for our investment of time and labor to submit a proof of work done on the original photo to the customer. This fee will be non-refundable, in our discretion. Proofs submitted to customer, whether for preliminary approval, or final production of photo tile, are copyright protected by Custom Engraving Services. They may not be used to submit the edited photo to another company for final production.
AS A FINAL NOTE, WE DO NOT OFFER REFUNDS FOR FINAL CUSTOM ENGRAVED PRODUCTS THAT MAY BE PERCEIVED BY CUSTOMER AS VISUALLY "NOT AS EXPECTED" AS OUR WEBSITE CLEARLY SHOWS PHOTOS OF FINISHED PLAQUES, MARKERS, HEADSTONES, ETC, AS CREATED BY CUSTOM ENGRAVING SERVICES FOR PAST ORDERS. LETTERING WILL NOT BE "LASER ENGRAVED", OR CONSISTENT ON ALL HAND ENGRAVED MARKERS OR PLAQUES AS THE PRODUCT IS INTENDED TO HAVE A "HANDMADE" APPEARANCE.
We take care to center all engraved text on the markers and plaques but this is done visually and is not intended to be precise or perfect centering. They will look centered by visual inspection but not necessarily if measured by ruler. Should we make a very obvious mistake on centering (centering may be off no more than a fraction of an inch), we will replace the marker or plaque, but generally the infrequent and very slight "off centering" is not noticeable.
To send us mail, please address to: Custom Engraving Services, 1954 Wellona Place N.E., Atlanta, Georgia 30345
Please feel free to call us with any questions about our Terms of Service. 404-262-7450
Please review product pages and photos galleries of products before placing your final order to see WYSIWYG images of plant markers, plaques, wood signs, porcelain photos and MetalPhotos previously made for our customers. Please be aware that Custom Engraving Services specializes in "hand engraving". Our products are not laser or "machine" engraved. Therefore, some lettering (such as an "M" or an 'r') may look very slightly different on one plant marker/plaque as it does on another.
All products have a "handmade" or "handwritten" appearance and that is precisely our intent. (I.e., they do not have a "machine made" appearance.) Typesetting of plant marker names, or text to be engraved on a plaque or wood sign can only be shown for purposes of spell checking and not to be taken as a "proof" of final engraved product. You may request a sample of a plant marker be sent to you for your inspection for a nominal fee of $20.00 including shipment. If an order is placed the $20.00 fee will be deducted from the total order.
Please read our policy below on returning products that have spelling mistakes only, caused by either engraving error on the part of Custom Engraving Services, or errors in submission by customer of text to be engraved. When filling out order form please be sure you are ordering the appropriate size of the plaque or plant marker, and color of the Corian Plant Marker or Plaque you wish to have made.
Follow these links to view photos of actual custom engraved products offered by Custom Engraving Services of Atlanta, Georgia.
Please read the following policy on returning engraved products for corrections in engraved text, graphics or items damaged in shipment.
Custom Products include:
- Corian Plant Markers
- 1/4" Corian Plaques
- 1/2" Corian Plaques
- Porcelain Photos
- MetalPhotos
- Aromatic Easter Red Cedar Wood Signs
RETURNS FOR CORRECTION OF SPELLING ERRORS:
Engraved text, size of plaque or wood sign, color of Corian® (with ‘beveled' or ‘rough' edge), photos to be included, or graphics to be engraved must be submitted by customer in writing using our order forms and/or through email in a Microsoft Word or Excel document. If an error is made in engraving of text on the plaque or sign ordered and the error is the fault of Custom Engraving Services, we will replace the product at no cost to you contingent upon return of the original plaque or wood sign if we request you to do so. (We will also accept a photo of the item showing the spelling error.)
If the error was due to incorrectly submitted text by the customer, or other details of the plaque or sign being ordered were incorrectly submitted in writing, or omitted by customer, customer must submit additional payment to have plaque or sign re-done and re-shipped to customer. In that case, we do not require customer to return the custom product.
PLEASE NOTE:
Wood Signs as shown on website have been ordered by previous customers. No two wood signs will look exactly the same as each sign is cut from different Aromatic Eastern Red Cedar boards. Some signs have bark remaining on edges ("live edge"), some do not, and each sign is irregular in shape. (no two wood signs will have the same irregular shape.) Graphics and text will be engraved on the wood sign where space allows, determined by Custom Engraving Services at time of production, with approval of customer. Each custom wood sign will be made from available cedar wood boards. Section of wood board, layout chosen, will be determined by amount of text and graphics to be included on the Wood Sign. Text to be engraved and requested graphics must be submitted in writing when payment is submitted.
Products damaged in shipment will be retrieved by the shipping service provider chosen by Custom Engraving Services. (In most cases, USPS Priority mail, or Federal Express will be the chosen shipper, depending on size and weight of product). If the package arrives damaged, and the product inside the box is broken or damaged in any way, USPS, or Federal Express will retrieve the package for inspection and return it to Custom Engraving Services at no cost to customer. After inspection of the returned product by Federal Express and Custom Engraving Services, if it is determined that product was indeed damaged in shipment, C.E.S. will send a re-manufactured product to customer at no expense to the customer.
Custom ordered Porcelain Photos or MetalPhotos included with plaque or as stand-alone products:
Important note on color reproduction on kiln-fired Porcelain Photos:
Ceramic ink toners used in the Porcelain Photos process do not have the variety of combinations to produce the millions of colors that digital photography has given us. Magenta (red) is made from gold and as such gives a browner hue to the reds. The reason magenta is used is that the other red (Cadmium) does not mix readily with other toners. When the toners are fired in the kiln, they change color slightly. This means that the colors on the decal to be fired may not be an exact color match of the printed photo, on the finished Porcelain Photo. As the color difference has to be judged by eye, we cannot guarantee that the final plaque is identical in every way to the original photo.
Photos submitted by customer for reproducing on either color or black and white porcelain photos or MetalPhotos are accepted "as is". The quality and appearance of the final reproduction will only be as good as the original photo submitted. (See "Submitting Photos"). Every effort is made to "clean up" damaged or faded photographs. Adjustments may have to be made to the photos submitted to correct contrast or brightness, cropping, or other minor image adjustments. Any adjustments made to the photos will be emailed to the customer upon request for their approval before final reproduction is made. Payment must be received in advance before going to production or sending proofs for approval. Major image corrections or editing are the responsibility of the customer and should be made prior to submitting photo to Custom Engraving Services. If major editing on the photo is needed, there will be a fee applied of $20.00, which will be applied to full cost of porcelain photo tile order. In the event that major image editing is requested, or preliminary cropping/shaping of photo has been sent to customer, and photo submitted cannot be improved (we cannot increase resolution of the original photo sent by customer), we shall, in our discretion, impose or retain the nominal charge of $20.00 for our investment of time and labor to submit a proof of work done on the original photo to the customer. This fee will be non-refundable, in our discretion. Proofs submitted to customer, whether for preliminary approval, or final production of photo tile, are copyright protected by Custom Engraving Services. They may not be used to submit the edited photo to another company for final production.
AS A FINAL NOTE, WE DO NOT OFFER REFUNDS FOR FINAL CUSTOM ENGRAVED PRODUCTS THAT MAY BE PERCEIVED BY CUSTOMER AS VISUALLY "NOT AS EXPECTED" AS OUR WEBSITE CLEARLY SHOWS PHOTOS OF FINISHED PLAQUES, MARKERS, HEADSTONES, ETC, AS CREATED BY CUSTOM ENGRAVING SERVICES FOR PAST ORDERS. LETTERING WILL NOT BE "LASER ENGRAVED", OR CONSISTENT ON ALL HAND ENGRAVED MARKERS OR PLAQUES AS THE PRODUCT IS INTENDED TO HAVE A "HANDMADE" APPEARANCE.
We take care to center all engraved text on the markers and plaques but this is done visually and is not intended to be precise or perfect centering. They will look centered by visual inspection but not necessarily if measured by ruler. Should we make a very obvious mistake on centering (centering may be off no more than a fraction of an inch), we will replace the marker or plaque, but generally the infrequent and very slight "off centering" is not noticeable.
To send us mail, please address to: Custom Engraving Services, 1954 Wellona Place N.E., Atlanta, Georgia 30345
Please feel free to call us with any questions about our Terms of Service. 404-262-7450
